FAQs

How much is delivery?

UK Delivery Charges

Postage and Packaging charges apply to your entire order. Bulky items, which includes knitted and cotton jackets as well as other large items, incur a higher charge. Shipping charges for your order are displayed in your cart.

UK Standard Shipping £3.95

UK Bulky Shipping £9.95

UK Express Shipping £12.99 (Dispatched same or next working day and guaranteed by 1pm the following day.)

Please note that these rates are based on average costs for us to ship to you. Our products vary in weight and size, and sometimes these averages do not reflect the true cost of shipping. If we are unable to post for the price quoted to you, we may have to amend or cancel your order. We will always notify you of this first. If you would like to double check the shipping rates for your order please get in touch via the Contact page and we will do our best to help you.

When will I get my order?

All items are posted via Royal Mail or courier for larger, heavier items. We always use a recorded service with signature upon delivery. We usually dispatch the next working day. Please allow upto 5 working days from order to delivery, unless using Express delivery. Any concerns please get in touch here.

Do you ship Internationally?

Yes we do! Here are the charges for international shipping:

Europe £20 – to European, including all EU, countries

USA & Canada £26

Everywhere else £28

Please note that these rates are based on average costs for us to ship to you. Our products vary in weight and size, and sometimes these averages do not reflect the true cost of shipping. If we are unable to post for the price quoted to you, we may have to amend or cancel your order. We will always notify you of this first. If you would like to double check the shipping rates for your order please get in touch via the Contact page and we will do our best to help you.

 

Can I return my items?

We are happy to accept items returned within 14 days of receipt for exchange or refund, subject to the policy outlined below.

Returns Policy

To return items, please fill in the bottom of the invoice as instructed. Items must be unwashed, unworn and still have their tags and labels attached. Package the goods in suitable wrapping and return to the address provided within 14 day of receipt. Please ensure that you include the invoice with the goods, and that you have detailed the items you are returning and why. Let us know the full details of the items you want in exchange, or whether a refund is required. If items to be exchanged are more expensive than the original items you will need to supply an email address where we can send you an invoice for the additional amount, the exchange will not be made until this payment is received.

If you no longer have the invoice, please include your name, contact details and the order number, which can be found on your confirmation email.

In order to keep our prices low, we are not able to refund return postage charges and therefore ask you to please only return goods that you need to return – unless they are faulty or sent in error, see below. Please ensure that you obtain proof of postage and adequate insurance to cover the items should the parcel be lost or damaged in transit. Karma Gear cannot be held responsible for lost parcels.

Refunds

We will refund your order, via Paypal (the same method by which payment was made)  as soon as possible once we have received your return, however please allow 14 working days for refund to be made. You have a statutory right to have a full refund including the outbound postage and packing charges if you notify us in writing within seven working days from the day after you receive your goods that you intend on returning your order to us.

Items returned in an unacceptable state – including but not limited to: labels removed, worn and/or damaged items, inadequate packaging resulting in damage – will not be fully refunded, any refund will be at our full discretion. This does not apply to faulty goods or items sent in error.

Faulty goods and goods sent in error

In the unlikely event that there is a problem with your order, please contact us and we will do our best to resolve any issues. If your item is faulty or has been sent in error then please contact us first, before returning the item following the instructions above. We do not expect you to pay return postage for items that are faulty or incorrect, and therefore we will refund you the postage amount specified on the returned parcel, in addition to your original payment amount for the item(s) in question.

 

What size should I buy?

Please make sure that you take note of the measurements for each product. Due to the handmade nature of our products, sizing can differ slightly and sizes (M, L, XL etc) are not always uniform between different products particularly for unisex items. We do our best to let you know what the measurements are so that you can choose the right size. If you are unsure please contact us.

How do I wash my items?

All our products are handmade and this means that they are delicate, and may need a little more care than usual. Please follow washing instructions on the label, but as a guide we recommend that our items are hand washed in cool water. Do not tumble dry, especially the jackets (we know it’s tempting, but it might shrink so put it on the washing line!)

The natural dyes used in our products can stain. We recommend that you wash items separately, keeping dark colours well away from your whites! Items may fade slightly after the first few washes, this is due to the nature of the dye and is normal.